The Best WhatsApp CRM for E-Commerce
Turn every conversation into a sale. DialogTab unifies WhatsApp, Instagram, Facebook Messenger, TikTok and more in one inbox — with AI chatbot, cart reminders and deep e-commerce integrations.
DialogTab is an official WhatsApp Business API CRM that lets e-commerce teams manage WhatsApp, Instagram DMs, Facebook Messenger, TikTok, Telegram and live chat from one shared inbox — with an AI chatbot, cart abandonment recovery, bulk sender and deep integrations for Shopify, WooCommerce, Ticimax, İkas and more.
All Your Sales Channels. One Inbox.
Stop switching between tabs. DialogTab centralizes every customer conversation so your team can focus on selling.
WhatsApp Business
Official WhatsApp Business API. Multi-agent support, broadcast messages and automated replies on a single number.
Instagram DM & Comments
Reply to Instagram direct messages and post comments in real time. Never miss a customer inquiry.
Facebook Messenger
Handle Facebook Messenger conversations alongside WhatsApp from the same dashboard.
TikTok Messages
Capture leads coming from TikTok Shop and organic content directly in your CRM inbox.
Marketplace Q&A
Answer product questions from Trendyol, Hepsiburada and other marketplace channels without leaving DialogTab.
Telegram
Manage Telegram groups and direct messages. Keep all B2B and B2C conversations in one place.
Live Chat
Embed a live chat widget on your store. Visitors can reach your team instantly via WhatsApp or live chat.
Bulk Sender
Send personalized campaigns to thousands of opted-in customers in seconds. Promote flash sales, new arrivals and more.
Built for E-Commerce Teams
Every feature is designed to help online stores convert faster and retain longer.
Cart Abandonment Recovery
Automatically send WhatsApp reminders when a customer leaves items in their cart. Recover revenue on autopilot with personalized messages and one-click checkout links.
AI Chatbot
Your AI sales assistant handles FAQs, product recommendations and order status 24/7 — so your human agents can focus on high-value conversations.
Multi-Agent Shared Inbox
Multiple agents can work from one WhatsApp number. Assign conversations, add internal notes and route chats to the right department automatically.
Order & Shipment Updates
Push real-time order confirmations, payment receipts and shipping notifications via WhatsApp — reducing 'Where is my order?' support tickets.
Customer Segmentation
Tag customers by purchase history, location or lifecycle stage. Run targeted campaigns to the right segment at the right time.
Sales Analytics
Track conversation volumes, agent performance, campaign revenue and CSAT scores in one reporting dashboard.
Works with Your E-Commerce Platform
DialogTab connects to the platforms your store already runs on. No complicated setup — sync orders and customers in minutes.
Need a Custom Integration?
We build custom integration solutions for enterprise e-commerce brands. Connect DialogTab to your own ERP, OMS or proprietary platform.
Request Custom IntegrationFrequently Asked Questions
What makes DialogTab the best WhatsApp CRM for e-commerce?
DialogTab combines an official WhatsApp Business API inbox, AI chatbot, cart abandonment recovery, bulk messaging and deep integrations with Shopify, WooCommerce, Ticimax and more — all purpose-built for online retail teams.
Can multiple agents share one WhatsApp number?
Yes. DialogTab's multi-agent inbox lets your entire team handle WhatsApp, Instagram, Facebook Messenger and other channels from a single number without conflicts.
How does cart abandonment recovery work?
When a customer adds items to their cart but doesn't complete the purchase, DialogTab automatically sends a personalized WhatsApp message with a checkout link. You control the timing and message content.
Which e-commerce platforms does DialogTab integrate with?
DialogTab integrates with Shopify, WooCommerce, Ticimax, T-Soft, İkas, Faprika, Akinon, Inveon and more. For platforms not on the list, we offer a custom integration solution.
Is there a free trial?
Yes. You can try DialogTab free for 14 days with no credit card required. All features are included during the trial.
Does DialogTab support Instagram and TikTok as well as WhatsApp?
Yes. DialogTab is a true omnichannel CRM. You can manage WhatsApp, Instagram DMs and comments, Facebook Messenger, TikTok, Telegram, Live Chat and Marketplace Q&A from a single inbox.
Ready to Grow Your E-Commerce Sales?
Join thousands of online stores that convert more customers with DialogTab.