DialogTab vs Gorgias: Best WhatsApp CRM for E-Commerce?
Gorgias is the leading helpdesk for Shopify stores — but it's built around email and tickets. If your customers contact you on WhatsApp, DialogTab is the purpose-built solution with native WhatsApp Business API and multi-agent inbox.
TL;DR — Quick Verdict
WhatsApp-first customer communication platform. Official WhatsApp Business API, multi-agent inbox, Instagram DM, and Facebook Messenger. Purpose-built for conversational commerce. Great for e-commerce brands that sell and support via WhatsApp.
Industry-leading helpdesk for Shopify/WooCommerce stores. Excellent email and ticket management with deep e-commerce integrations. However, WhatsApp support is very limited and not natively integrated.
🏆 If your e-commerce store primarily communicates via WhatsApp, DialogTab is the superior choice. For purely email-based support workflows, Gorgias remains strong — but it can't compete on WhatsApp.
DialogTab vs Gorgias — Feature Comparison
Why E-Commerce Brands Choose DialogTab Over Gorgias
Gorgias built the best email helpdesk. DialogTab built the best WhatsApp commerce platform.
WhatsApp is Where Customers Are
Over 2 billion people use WhatsApp daily. DialogTab lets your e-commerce team handle orders, returns, and support questions directly on WhatsApp — where your customers already are. Gorgias has no native WhatsApp support.
WhatsApp Broadcast for Sales
Send targeted WhatsApp broadcast campaigns to your customer segments — promotions, abandoned cart reminders, order updates. This is natively supported in DialogTab and impossible with Gorgias.
Conversational Commerce Built-In
DialogTab is designed around the conversation-to-conversion funnel. Route customers from WhatsApp messages to purchase, manage multi-agent handoffs, and track conversion attribution — all in one platform.
Predictable Flat Pricing
Gorgias charges per ticket, which can make costs unpredictable at scale. DialogTab uses flat monthly pricing regardless of conversation volume — ideal for growing e-commerce stores.
Pricing Comparison
From $29/mo
Flat monthly pricing. WhatsApp Business API included. No per-ticket charges. 14-day free trial.
From $10/mo
Per-agent pricing. Additional charges per ticket volume. WhatsApp is not included. Enterprise plans exceed $900/mo.
💡 Gorgias starts cheaper but costs grow with ticket volume. DialogTab's flat pricing is more predictable for WhatsApp-heavy businesses.
Frequently Asked Questions
Does Gorgias support WhatsApp Business API?
No. Gorgias does not have native WhatsApp Business API integration. It's primarily built around email, chat, and social media comments. For WhatsApp-first e-commerce, DialogTab is the better solution.
Can I use DialogTab with Shopify like Gorgias?
Yes. DialogTab integrates with Shopify and WooCommerce, allowing you to view order details, handle returns, and manage customer data directly within WhatsApp conversations — similar to Gorgias but focused on WhatsApp.
Is DialogTab a good Gorgias alternative for WhatsApp support?
Yes, especially if your customers contact you primarily through WhatsApp. DialogTab provides multi-agent WhatsApp inbox, chatbots, broadcast campaigns, and full WhatsApp Business API access — all features Gorgias lacks.
Does DialogTab handle email and tickets like Gorgias?
DialogTab is focused on conversational channels (WhatsApp, Instagram DM, Facebook Messenger, live chat) rather than traditional ticket-based email support. If email ticketing is your primary workflow, Gorgias may be better. But for WhatsApp-led support, DialogTab wins.
How does DialogTab pricing compare to Gorgias?
DialogTab starts at $29/month with flat pricing regardless of conversation volume. Gorgias starts lower per agent but charges per ticket, which can quickly exceed $29/month for active e-commerce stores with high support volumes.
The WhatsApp Commerce Platform for E-Commerce
Handle orders, returns, and customer support on WhatsApp — all from one multi-agent inbox. Start your free 14-day trial with DialogTab.